IT Help Desk Support - Level II (MSP)

Company: K2 Staffing, LLC
Location: Miami
Posted on: November 8, 2024

Job Description:

SummaryOur client is a leading IT Solutions Company located in the West Miami, FL area and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.Duties & Responsibilities

• Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
• Deploying and managing Windows Servers and Active Directory.
• Designing Local Area Networks.
• Implementing and monitoring network security.
• Optimizing and maintaining network software and hardware.
• Building and deploying file servers and cloud computing solutions.
• Configuring and deploying VOIP solutions.
• Performing network infrastructure troubleshooting.
• Manage Microsoft Exchange Server.
• Telephone solutions.
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding.Qualifications & Requirements
• Required to have worked in an MSP environment in the past to be considered.
• Minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
• 2-3 years of experience in a client-facing environment such as sales engineering.
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
• Possesses strong organizational and time-management skills.
• Experience writing proposals for and implementation of technical solutions to fulfill business needs.
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
• Strong understanding of technology and business productivity systems.
• Experience with RMM (remote monitoring and management) tool a plus.
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
• Sales training experience is a plus.Ideal Qualifications (not required)
• CompTIA Net+ and/or CompTIA Security+.
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
• CCNA or CCIE-Cisco certifications a real plus.Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
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Keywords: K2 Staffing, LLC, Coconut Grove , IT Help Desk Support - Level II (MSP), Other , Miami, Florida