Guest Relations Officer (Celebrity Cruises)
Location: Miami
Posted on: October 16, 2024
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Job Description:
Combine your experience and sense of adventure by joining our
exciting team of employees working onboard our ships at sea.
Celebrity Cruises is looking for inspired global professionals who
believe in success through commitment and pride to join our
expanding family. As an industry leader in service and innovation,
we provide a working environment that fosters career growth and
development for our onboard team members. With a fleet of
innovative cruise ships, each offering guests a premium vacation
experience, there are almost countless opportunities to join us at
sea.
As the Guest Relations Officer, your main concern revolves around
ensuring total guest satisfaction through personalized services
that will create a memorable experience. This role allows you to
utilize your exemplary problem resolution skills, keen listening
skills, strong communication and organizational skills, and genuine
social skills. Successfully resolve challenges and concerns by
taking initiative and proactively identifying solutions and
following-up in a timely manner.
Career snapshot:
• Provides all services of the Guest Relations Desk including, but
not limited, lost luggage, stateroom changes, lost and found
services, printing and issuing guest cruise cards, and broadcasting
announcements
• Answers inquiries pertaining to Guest Relations services and
general information
• Responds to guest concerns in a considerate, professional, and
positive manner by showing empathy and actively listening
• Takes ownership of guest concerns, by following-up and ensuring
complaints are resolved to the guest?s satisfaction
• Maintains knowledge of all the ship?s regular events and special
functions by reviewing all available sources (vessel?s Daily
Program, etc.) in order to provide guests with accurate information
to answer questions and handle special requests
• Assists the Financial Controller with exchanging foreign
currency, travelers´ checks, and collection of payment on guest
accounts
Keywords: , Coconut Grove , Guest Relations Officer (Celebrity Cruises), Other , Miami, Florida
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